Job role and responsibilities:
Assisting clients in a friendly, helpful manner via Live Chat, telephone and email.
Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
Analysing and investigating trades.
Maintaining the company’s high standard of client communication.
Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
Handling complaints professionally and courteously.
Working a rotating shift pattern covering 08:00 – 16:00 and 16:00 – 00:00, including weekends.
Fluent in verbal and written English to business standard.
Enthusiastic and ‘can do’ approach to customer service.
Ability to remain calm and focused in a fast paced environment.
Previous experience in a similar role considered an advantage.
A broad understanding of financial markets and trading, preferably with foreign exchange.
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
A high level of professionalism and personal integrity.