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Arabic/Kurdish Speaking Customer Care Officers | XM | Job Vacancy

  • Job Department: Customer Support

  • Job Location: Limassol, Cyprus

  • Type of Employement : Full-Time

  • Date Posted: 23/01/2019

  • Job Status: Open

Job Description: 

The main responsibilities of the position include:
Dealing with clients’ inquiries via live chat, email and telephone
Performing personal clientele analysis and taking actions as required
Handling client inquiries appropriately and ensuring that high level service is provided
Promoting available products and services to clients
Developing and maintaining excellent relationships with prospective and existing clients
Cooperating effectively with other departments as required
Contributing to team effort by achieving targeted results

Main requirements:
Degree in a business-related field
Client handling experience in the financial services sector is a definite plus
Fluent Arabic/Kurdish speaker with excellent oral and written skills in English
Ability to multitask and maintain a high-level of organization
Outstanding communication and interpersonal skills
Excellent computer literacy
Valid work permit required

Benefit from:
Attractive remuneration package plus performance related reward
Private health insurance
Corporate pension fund
Intellectually stimulating work environment
Continuous personal development and international training opportunities

Reference Number: CCOKU1019



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