Overall Purpose of Role:
We are seeking to recruit an exceptional Customer Support Representative to ensure that our clients have an exceptional trading experience while trading with us. This is a unique opportunity to handle all clients’ communication through telephone, emails and chat etc.
Main Activities and Responsibilities:
Deal directly with clients’ inquiries through phone, email and live chat.
Obtain and evaluate all relevant information to handle inquiries correctly.
Respond promptly to customer inquiries, handling and resolving them accordingly.
Record details of all inquiries, comments and complaints.
Communicate and coordinate issues with other departments.
Coordinating with the sales team and other relevant departments to properly and effectively assist clients.
Assisting new clients with the account opening process and company’s KYC procedures
Provide clients with relevant information regarding the website, promotions and products.
Communication precise and correct information at all times.
Inform clients via their account of any changes that concern them.
Be an ambassador for the company and provide high level service through the necessary channels.
Fluent (written and verbal) English and Italian
Excellent knowledge and written communication skills required
Minimum of 2 years’ experience in a Customer Support role, preferably in the Forex industry
Excellent communication and organizational skills
Prepared to work shifts and bank holidays on a 24/5 rotation
Ability to work under pressure
Working hours are 08:00 – 17:00 Monday to Friday or 09:00-18.00 Monday to Friday with a night shift once a week
The role is located in Limassol, Cyprus
A competitive compensation package will be offered to the successful applicant which includes great benefits