Responsibilities & Duties
The ideal candidate will join a dynamic and fast paced working environment. The successful candidate will be required to provide excellent customer service to clients whilst enhancing their trading experience with FXTM.
Assisting clients worldwide through a live support
Answering e-mails , assisting with the opening of client accounts, amending existing accounts, maintaining client records and liaising with appropriate departments
Impeccable telephone etiquette and management
Handling of Back office queries
Supporting clients with technical and troubleshooting issues
Dealing with complaints of a varying nature promptly and effectively
Providing support and troubleshooting on Meta Trader platforms
Liaising with all departments to resolve issues
Liaising with the compliance officer regarding complaints and approval of accounts
Providing all relevant information to clients regarding documents and materials for becoming a client
Knowledge of English
Excellent knowledge of any other foreign language will be plus
Excellent spoken and written communication skills required
Ability to work efficiently under pressure
Excellent computer skills (Microsoft Excel and Word)
Knowledge of Meta Trader platforms will be considered an advantage
Previous experience in similar position will be considered an advantage
Shift work as and when required
The successful candidate will receive a competitive remuneration package including private medical insurance and a company-wide provident fund.
To apply to this position please send your CV to firstname.lastname@example.org, stating the role you are applying for in the email. All applications will be treated confidentially.