Account Service Manager Arabic Desk, Retention Team | Forex Time-FXTM | Job Vacancy

  • Job Department: Sales

  • Job Location: Limassol, Cyprus

  • Type of Employement : Full-Time

  • Date Posted: 23/01/2019

  • Job Status: Open

Job Description: 

Responsibilities & Duties
The ideal candidate will join a dynamic and fast paced working environment. The candidate should be an aggressive sales individual with experience in the financial markets. He or she will be goal oriented, self-driven, and a team player who works well under pressure. The successful candidate’s aim will be to create and maintain a portfolio of client accounts and to provide excellent customer service for the lifetime of the client.

Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell.
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information.
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems.
Analyze, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
Instill trust by effectively communicating and interacting with people of diverse cultural backgrounds.
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities.
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Languages required: English and Arabic (obligatory), other +
University degree or equivalent (Business, Finance, Economics or relevant field)
1-2 years of work experience in a sales environment, preferably in the financial sector
Excellent Communication skills (over the phone, one on one and in writing)
Excellent numerical/mathematical abilities
Excellent oral and presentational skills
Excellent networking skills
Very good organizational and administration skills
Ability to work, interact and communicate with other team members and other departments
Basic knowledge of technical and fundamental analysis
Ability to reach monthly targets
The successful candidate will receive a competitive remuneration package including performance-based bonus and private medical insurance.

To apply to this position please send your CV to [email protected], stating the role you are applying for in the email. All applications will be treated confidentially.



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