Job role and responsibilities:
Assisting clients in a friendly, helpful manner via QQ, Live Chat, telephone and email.
Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures.
Analysing and investigating trades.
Maintaining the company’s high standard of client communication.
Working as part of a team to ensure department KPI’s are met, particularly with regards to response times and client satisfaction levels.
Handling complaints professionally and courteously.
Reporting all client feedback to management
Communicating effectively between global offices
Fluent in verbal and written Chinese and English, to business standard.
Enthusiastic and ‘can do’ approach to customer service.
Ability to remain calm and focused in a fast-paced environment.
Previous experience in a similar role considered an advantage.
A broad understanding of financial markets and trading, preferably with foreign exchange.