Duties and Responsibilities:
Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
Relationship management with new and existing Partners to build loyalty.
Acquisition of new partners
Continual Due diligence and monitoring of partners and money managers.
Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
Working with the team to ensure KPI’s are met.
Monthly reports for Partner performance.
Supporting and assisting with all departments as required.
Problem solving with a positive and Can-Do approach.
Organizing and managing your work flow.
Report directly to the Head of Partners Team.
Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
Excellent communication and written skills as well as attention to detail.
Confident telephone manner.
Proficient in Microsoft office, specifically Excel
At least 1 year experience in the Forex industry in a sales/support or similar role.
A good understanding of financial markets and preferably foreign exchange.
Strong negotiation and pitching skills
Great listening skills
Ability to work to deadlines
Excellent customer service skills
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
A high level of professionalism and personal integrity.
The ability to work on a weekly shift pattern (8am to 4pm, 2pm to 10pm) Monday to Friday
Competitive fixed basic salary
Private medical insurance after completing a probationary period of 3 months.